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      BT Group

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      BT Group reviews

      Decades behind the curve. Apathetic management. - Anonymous employee BT Group Employee Review

      2.0
      9 Apr 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      -High performers will be noticed; however there is a risk you'll become overloaded. -Able to gain high visibility within the organisation. -Very flat hierarchy, management are approachable. -Is a great learning opportunity, a good place for problem solvers to thrive (although making any significant progress may be limited).

      Cons

      -No real focus on the customer. -Even the most basic IT working practices are decades behind the curve. -Stress levels and burnout is common. -Lack of experience in delivering services: BT Global Services consists of many staff who have spent their entire career within the company and are unaware/unwilling to adapt. -If customer facing, being the face of the services can at times be humiliating. -When it comes down to the crunch, most staff and management don't have a passion for delivering quality service.

      avatar
      BT Group Response
      9y
      We ensure all of our work is focussed around the customer and are passionate to provide them with the best services and we are always looking to update the technology we use to keep us as up to date as possible. However, we do take on board your feedback and if you’ve got some great ideas on how to make improvements please do speak to your line manager or the HR Team.

      Explore other reviews about BT Group

      5.0
      6 Jun 2026
      Checkout operator
      Recommend
      CEO approval
      Business outlook

      Pros

      Good money, so good money

      Cons

      Long hours very long hours

      4.0
      26 Mar 2026
      It infrastructure engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are better than most US companies. You get twice or triple the numbers of days off per year.

      Cons

      Focus is more on originating company location for group events and emails. Due to time zone differences, it can be difficult to work with others without adjusting your schedule. It is difficult to get promoted outside originating country. Roles are few and far between in the US.

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