3 Feb 2025
BPM Response
1yThank you for taking the time to provide your feedback. What you have described is not representative of the culture we strive to create. There are a few points in your feedback that we need to address. We are committed to building a global team of qualified professionals who help address our clients' needs around the clock. The location of our colleagues does not impact the fees of our clients. We take a transparent, value-driven approach to pricing that reflects the expertise, technology, and efficiencies we bring to our work. Pricing adjustments, when they occur, are based on the complexity of the return, scope of work, and overall service needs. We are committed to paying fair compensation where our employees reside. We felt it was important to address these items out of respect to our colleagues, near and far. We are truly sorry that this is how you felt about your experience with BPM. We wish you the best in your future career.