Pros
I work with a tremendous team of individuals who care about the training of new employees and the development of existing employees. The ability to work from home at least part of the time is a plus and the healthcare, tuition reimbursement and 401k benefits are a plus.
Cons
Management is stagnate and inflexible, in spite seeing exorbitant yearly turnover rates throughout the call center and data from exit interviewing showing exiting employees dissatisfied with training and support, management is unwilling to change in meaningful ways the way training and development is implemented. The push towards productivity leads to the quality of the customer service provided to our clients to suffer and ultimately leads the call center to be even less productive as many employees leave for greener pastures once they have developed meaningful experience.