Pros
-positive, fun work environment (especially since work can be monotonous at times) -management wants and listens to your ideas (I emailed something to the "suggestions" email and received a response that day and implementation the next) -opportunities for promotion to leadership come often (because many people are college age, there's high turnover for those graduating, etc.) -flexible hours and scheduling will work with you if there are scheduling mistakes. -good training & you receive higher levels of training after about 2 months (troubles) and 3 months (inbounds). -good pay (they've raised the starting wage at least twice in my 3 years) -super relaxed dress code, not a strict work place (you DO need to be on time, but that's expected of any job...), the only thing that's very strict is the alarm processing procedure, although that is given with the job title. There's not much room for error when it comes to people's lives and property. However, there are always people there to answer your questions and help you navigate tricky situations. -the trainers are awesome and remember EVERY trainee's name and make good connections with everyone. This also applies to leadership within central and they are very invested in what they do. -Josh Garner (CEO) is down to earth and real. He keeps everyone updated on the company's direction and gives details of our progress. -you can choose your schedule and decide if you want to work long or short shifts. (to a certain extent of course) -coaches are great and everyone is super helpful -so many people are super critical of management saying that they have less rules than everyone else...but management also has different responsibilities which requires different rules. Some say that the operators are treated badly, but they honestly aren't. Those people are just comparing the negatives of their position to the positives of other positions, which isn't fair. -Free snacks in the break room; if you have to work holidays, they make it worth your while and provide you with food, games, movies, etc.; two large parties a year, many small parties a month; ping pong; incentives for meeting requirements such as 100% attendance, etc. -if you're interested in having a long-term career in this area, the opportunity is there.
Cons
-it IS a desk job, and you DO have do deal with angry customers -if you have a negative attitude about work, you'll have a negative experience. -because it's a 24/7 monitoring center, you are expected to work once each weekend (or every other weekend) and on multiple holidays. If you get Thanksgiving off, you don't get Christmas off, etc. You will not get every holiday off because that's not fair to others. If you do have to work, they make it a short shift. -if you don't give proper notice when you need a schedule change, it might not be changed in time, but that's your fault. -the first month or so can be rough (as in all new jobs), and the job gets better the longer you stay there, so if you judge it quickly, you're missing out. -you are expected to be kind and professional. If that's not your thing, you might not have a great experience. -It's honestly a fantastic place to work, so if you're finding things to complain about, it's probably just you and not the company. -the worst part about being an operator is that you're a middle man between the dealer and the subscriber, so you often do not have the solution to their problem right in front of you and it's frustrating to not be able to help every subscriber when they need the help. That being said, it's part of the job.