Despite branding itself as "The Refreshingly Human Company," that identity is quickly fading. As the company grows, it's lost much of the small-field, personal touch that once defined it. The culture has shifted, and there’s a noticeable lack of joy, care, and connection among associates. Leadership often micromanages and lacks cohesive direction. Coordination between departments is poor, and associate input doesn't seem to carry much weight.
Pay is significantly below industry average, even for leadership roles. It's not uncommon for underwriting supervisors or managers to earn less here than they would in the same position elsewhere. Health insurance is weak, the 401(k) match is minimal, and overall benefits are outdated. The company is increasingly seen as a stepping stone — great for training, but not for long-term career growth. And notably, no one who leaves seems to return.
