4.0
1 Sept 2014
Current employee, more than 1 year
Newark, NJ
Recommend
CEO approval
Business outlook
Pros
You own every contact. Rarely will you need to ask a lead out supervisor for assistance; conduct focus on customer satisfaction. Happy Hour Fridays and tickets to events throughout the year. Lunch every day and opportunities to show car your skill set.
Cons
Being customer care, you sometimes have to work those certain holidays, black Friday, day after Christmas, etc. After a year, Customer Care can become very repetitive. Need to switch it up or you can get complacent. Education is key, you really need to either have a degree or be close to finishing before you have a chance to work on projects. Like any job, need to learn how associate with higher ups.