Half way prepared and sloppy traininig - Bilingual Account Specialist Atento Employee Review

2.0
30 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Head Manager is one of the greatest individuals that you could work for. He is followed by 3 Supervisors All are great though one. Great company and great benefits. Benefits and commission along with the prizes for continued performance is if not more than enough to work here.

Cons

Of the three supervisors the top one is always on her cell and seems to allow home issues follow her to work and also impede her work ethic that she herself pushed on during training prior to soft landing. The failure that I immediately noticed was the lack of additional mentoring to help in the assisting for resolution. And for an insurance agency it seems that their providers theHD has much to learn and regain from its 'bleed orange' ethic which needs to much to the disheartening eye reevaluated. The thoughts and resolution is not at all there when resolving the issue for the customer. Felling like cutting them off after correcting the issue. And for crying out loud; what is it with the lack of proper note for any further issues on the same account.

Explore other reviews about Atento

5.0
24 Sept 2025
Recommend
CEO approval
Business outlook

Pros

The job is gratifying; we truly help people in their time of need. The work description is completely accurate.

Cons

Nothing to be honest, i have been with Atento for more than 6 months and from recruiting to production everything has been phenomenal.

2.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Extensive training program -People who work here are helpful

Cons

-At the whims of the project client -Hardly any updates from the project -No raises

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