Poor strategy, poor management, elusive leaders - Anonymous employee Asurion Employee Review

There was zero accountability of the european leadership team. Senior directors and above reported into the US head office which only came to the UK every couple of months. Senior directors and above did nothing but reactive moaning when things went wrong such as IT and billing issues. There was no leader you could look up to with confidence as the senior management team were in head office 1 or 2 days a week sometimes none. The attrition of corporate staff at Asurion is disgraceful for a company that says it wants to grow. After a year or so it is pretty easy to see the company has a weak strategy and any career progression for middle to low management is heavily dependent on client wins. Touching on client wins - none happened despite the continuous empty promises and vast amount of money spent on business development. The company introduced a graduate scheme in 2013, cherry picking elite university students, enticing graduates in with slightly higher than average salaries. The fact is that there wasn't a graduate scheme at all this was just a label to give to employees that did the donkey work for the senior directors who never showed up. There was zero training and zero development management for the younger employees. There was a complete lack of focus on the younger talent at Asurion and I completely understand why the majority of graduates and young managers left the company on their own accord within 2/3 years of working here.