It's all about you. If you like dealing with upset customer all day then this is the job for you. I was miserable here. - Work At Home Telephone Customer Service Representative Asurion Employee Review

3.0
22 Oct 2015
Recommend
CEO approval
Business outlook

Pros

They recently upped pay from $9.50hr to $11.00hr Lots of incentives. Easy to earn extra money. Lots of Overtime. Things like schedule slides and VTO.

Cons

Very repetitive work. Customers, angry, don't want to take direction, very easy to get upset. If you are able to deal with these type of people all day, then you will excel. It gets frustrating when you have an upset customer and no one to help with a problem that cant seem to be resolved(tech support) without you breaking script thus getting penalized. But this just wasn't for me. Someone who thrives in this environment would be a perfect fit .

Explore other reviews about Asurion

5.0
3 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Nice place to work for many

Cons

Layoffs are always around the corner

2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The job does pay well and does give you commission and mileage back. It’s 22.05 an hour and .77 cents per mile ( you will drive a lot and your mileage check will probably be the same as your weekly check )

Cons

The job is hyper focused on pushing people to sell VHDP or HTP (VHDP Verizon Home Device Protection ), ( Home Tech Protection ). The job doesn’t really care for the financial situation of a client and will say “ well you could have told them even though they are on a fixed income, they can still get the plan and talk to their ISP about financial hardship “ the staffing is sometimes very scarce and is also very lack of consideration for driving far off with no help if you get stuck. If you happen to have a vehicle issue ( which you will ) you have 7 days to get it back up in running before you get either written up or let go. I did enjoy working for this company, but it was mentally taxing and always was about getting every dollar out the customer even though they already paid for the visit for you to come out, and the phone replacement which they have to pay for monthly. Once you have worked for the company for atleast 90 days you will get a tablet and they will make you start doing Verizon consultation about the customers WiFi and try to sell them these 90 dollar WiFi just so they can make the most money possible. It’s all just give me money even though you already gave me money

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