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      Asurion

      Engaged employer

      Asurion reviews

      Incompetence across all departments, prepare to watch customers be disappointed and have it be out of your control. - Remote Technician Asurion Employee Review

      2.0
      4 Mar 2022
      Remote technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Has okay benefits Lots of potential bonuses

      Cons

      The various departments that are supposed to help you do your job such as customer support and tech helpdesk have zero communication with each other and internally Toxic work culture involving the sale of device protection plans to customers Compulsory meetings on how to meet sales expectations better even though your job is to fix phones Constant stress from having to deal with customers getting upset with the company

      avatar
      Asurion Response
      4y
      Your feedback helps us get better. We are sorry to hear that your position with Asurion is not meeting your expectations. Sales are an important part of our business and we understand that some individuals are stronger at this skill than others. We hope you work with your manager to enhance your skills and receive proper training if needed. Thank you again for your feedback, we are continually working to get better at how we live our values.

      Explore other reviews about Asurion

      3.0
      26 Jun 2026
      Technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

      Cons

      Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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