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      Asurion

      Engaged employer

      Asurion reviews

      Apply here only if you cant get a job paying over $30K anywhere else - Premier Support Technician Asurion Employee Review

      1.0
      26 Mar 2018
      Premier support technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Workforce Management opens up Voluntary Time Off almost daily, and you have the choice of choosing to either be pay or not paid

      Cons

      EXTREME Micromanagement, Can Only Use Specific Tools, They care more about downloading an app on to customer's phones than actually taking time to help the customers, things like handle time, transfer rates, and setting call backs for another rep to call them back are more important than seeing the issue through yourself

      avatar
      Asurion Response
      8y
      We’re sorry to hear about your experience. We know our customers and use excellence in execution to achieve success through trust-based relationships. We’ve alerted our leadership to your feedback.

      Explore other reviews about Asurion

      5.0
      3 Mar 2026
      Quality analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice place to work for many

      Cons

      Layoffs are always around the corner

      3.0
      26 Jun 2026
      Technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Training provided, tools and knowledge that help in various aspects, great intro to tech support or engineering.

      Cons

      Either you are overworked because the store is understaffed or not enough hours because too many part time people. Pay remains low even after years of experience, conditions for drivers doing mobile repairs can be sketchy, drivers during summer can get really hard, busy days can lead to 9-10 hours driving, a big push to be more sales focuses instead of tech repair focused. If there is already a manager; there’s not really a path to go from technician to manager or technician to corporate opportunities.

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