Micromanagement - Team Leader Asuria Employee Review

I enjoyed supporting people from diverse backgrounds and helping participants work towards employment goals. The role helped me build strong skills in communication, rapport-building, problem-solving, administration and managing a busy caseload. I also valued working with clients who genuinely appreciated practical support and encouragement.

Workplace culture was a major challenge during my time there. Some behaviours and comments toward clients and staff felt disrespectful and unprofessional at times, and I didn’t always feel the culture was fair or inclusive for all employees. I feel there could be better consistency in how staff are supported, trained and managed. Clearer communication around changes, more transparent decision-making, and more consistent processes around expectations, support and discipline would help create a fairer workplace culture. A stronger focus on respectful team culture, consistency and fairness across staff experiences would also be beneficial.

Pay was ok, not great but ok

came out of Customer Service to move into a role that would really help young people. I was told I'd be helping people achieve the dreams. The job ended up being exactly the opposite of what I wanted. I was overworked having to reduce appointments to 15 minutes and the dreams ended up being pushing kids and young adults into courses that they really had no interest in. I effectively had to end up escaping for lack of a better word. I have been left traumatised by the experience and it took me a year to get back into proper full time employment in an industry I can't stand (customer service) after letting my career go to chase a dream that never existed in the first place. After this my previous supervisor ghosted me regarding references for future employment despite promising he would be a reference. So we can add dishonesty in that regard as well. I would completely stay clear of this organisation.