Strong business foundations but needs a lot of work - Anonymous employee Aspire Technology Solutions Employee Review

There is a lack of understanding of the moving parts of Aspire across a good chunk of the teams, there isn’t a large willingness for most other teams to fully understand the daily roles and responsibilities of each teams either which has lead to strong confusion on who deals with what and why. There’s no real business direction fully explained to all parts of the business and how each department will play a factor in contributing towards that business goal. A lot of the goals mentioned in webinars seemed to be around profit targets, KPIs and victory laps but no strong explanations as to why the business cares about what each team does to contribute towards that unknown goal and how it benefits them. Motivation doesn’t come from a job well done, it comes from striving towards a collective goal so everyone will understand the benefits of what reaching that goal is and does. There needs to be more consideration and uplifting towards the more vulnerable roles of the business who don’t feel like what they do matters, that they feel easily replaceable and that nothing they suggest has an impact whilst really, these most vulnerable members are what drives the business to be successful. Their voices need to be loud, listened and acted upon if applicable otherwise low morale spreads like a disease. Seeing people leave willingly/unwilling one after another will make these members quieter and less innovative. There is a strong sense of corporate within the business which some people would prefer however there is a bit too much corporate within the business. It’s overwhelmingly corporate to the point it looks like they’re trying too hard to fit in. Aspire will eventually go down the full corporate route therefore it should feel effortless not forced upon, there needs to be a full shift towards a willingness to be proud of the uniform worn everyday, the office environment needs toned down a tad so it’s not so in your face which is overwhelming and management need to stop mis-trusting and micromanaging every person who breathes the wrong rhythm. The biggest problem Aspire has is the headcount, the actual workload ratio to team headcount is way off. It’s hard to hear and swallow how well profits are going when you are told there isn’t budget for an extra team member. Customers are experiencing poor service, high first response times, over SLA tickets from these low headcount high stressed teams. Aspire is customer focused but there’s no focus on the teams who provides that customer focused service.