HORRIBLE PLACE TO WORK - Call Center Representative Ascensus Employee Review

1.0
1 Aug 2024
Recommend
CEO approval
Business outlook

Pros

No Pros, this company does not train their employees correctly and will put you under stress because of their lack of training.

Cons

Lack of training, they basically want you to follow a note system to answer your calls. Zero support once you are put on the phones. They will throw you around like a ragdoll and when you have concerns about speaking to their customers uneducated, they will basically laugh at you tell you to quit or deal with it. I can’t imagine holding my money in this institution and speaking with employees that have no idea what they’re even doing.

Explore other reviews about Ascensus

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

I just started with Ascensus 1 month ago and have been in training for 4 weeks. It has been a great experience so far. The people are great! They really do follow Ascensus's Core Values of People Matter, Quality First and Integrity Always. They do a great job in creating Team Comradery when most of the company is working remotely. The training really helps prepare you for your job and sets you up for success and the Trainers are awesome!

Cons

No cons to report so far.

1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Generous PTO if you lasted five or more years.

Cons

Everything else. Poor management, plays favorites, rewards people who play the game and then expect people passed-over for promotions to train their new bosses. Artificially inflate metric standards so it is impossible to get a max raise because it is physically impossible to meet the goals (partly company-wide so not even possible to control with personal hard work).

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