Losing money and no longer a good place to work - Anonymous employee Aro Employee Review

1.0
6 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The only good thing about working at Freedom anymore is the people that work there but all the good people are leaving so that will change soon. A couple of great managers in the call centre that have been there for over ten years but that's about it and when they are gone it will degenerate into chaos.

Cons

It used to be a great place to work about two years ago but the last few years have been dreadful with constant change and disruption and its all got a bit too serious with the fun and enjoyment element gone which is why all the good people have left or are leaving There is a big divide between the call centre and the rest of the business and the call centre is the bottom of the pile despite working the hardest with little or no recognition. People are constantly recruited externally into positions that they could fill with internal people and these external appointments rarely work out and they never seem to learn from their mistakes. Nepotism is rife and people have been promoted into positions over the years because of their friendship with the senior management team rather than their ability.

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Aro Response
8y
Apologies for the late response to your review. Any feedback is valuable. There has been lots of change over the last year, and for the positive. We conduct an annual Colleague Engagement Survey which remains anonymous and as a management team actions normally occur from these. Our people have a say and we listen, and where possible act upon. We have seen these surveys improve year on year, with this year (2017) seeing a great improvement on our Colleague NPS. Over the last 2 years we have had a fairly even split of external filled roles and internal development/repurposed roles. It is something we pride ourselves on is the succession and nurturing plans for developing our talented people. Michelle Wren

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5.0
27 Jun 2022
Anonymous employee
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CEO approval
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Pros

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Cons

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2.0
25 Sept 2025
Recommend
CEO approval
Business outlook

Pros

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Cons

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