I'm Embarrassed To Work Here - Inside Sales Representative Angi Employee Review

1.0
22 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Basic Sales Training (good for first timers), Remote Position, No Weekends

Cons

This company has the worst "culture" of any sales organization I have ever been a part of. The "product" we sell to service providers and small business owners is borderline a scam. Our goal as sales representatives is to hard-close these small business owners into a 12-month contract, where they'll have to pay 35% of the remaining account balance if they choose to cancel. Every sales rep at this company overpromises, and our product always underdelivers. When you see the inside of this sick machine, it's very obvious why the vast majority of people who sign up with us never renew their contracts. It's sink or swim here, and they know it. They hire 100 new poor souls every month, but you aren't a true sales professional here; you're a glorified appointment setter. Once you "graduate" to your team, your manager will most likely force you to live transfer your best leads to the most tenured rep on your team, so they can close the deal and eat up half of your commission. During training, a bunch of power-tripping grown babies will be screaming in your ear while you try to pitch a marketing campaign to service providers. The script is horrible. The clients hate you. You aren't allowed to even give an example of price until the very end. Nothing here is honest, and they even bragged and boasted during our training that the script was "written by lawyers." You can't make this up. It's now obvious why Angi Inc. was involved in that lawsuit for deceptive sales practices and why we had to rebrand. I could go on and on. If you have any sales experience, stay away from this place. I am absolutely embarrassed to work here and have been looking for a new job since the second week of training. This company is heading down a bad path, and they are already looking at ways to replace sales reps with a new online enrollment feature and upcoming AI integrations they have planned. Do not work at this sad excuse of a sweatshop.

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Angi Response
1y
Thank you for sharing your candid feedback. We take comments like these very seriously and are committed to addressing any concerns raised by our employees. Our goal is to offer valuable products and services to our clients, and we strive to ensure that our sales practices are transparent and fair. We are also actively reviewing and evolving our training programs and sales strategies to ensure that all employees feel supported and empowered to succeed in their roles. Your concerns about the sales process, management practices, and overall company culture are important to us. We encourage you to reach out to HR at hr@angi.com or a trusted manager to discuss these issues in more detail. Constructive feedback is vital for us to create a better workplace for everyone. We value your input and are dedicated to making positive changes where needed. -Craig Smith, Chief Revenue Officer

Explore other reviews about Angi

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent work atmosphere with fun, friendly and intelligent people! Besides the culture, the work/life balance is great! I feel very fortunate to have this career that Angi has provided me!

Cons

A lot of org changes over the years has been somewhat difficult to navigate at times.

2.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

The culture is generally positive, and leadership is accessible. Management is willing to meet with employees and listen to concerns. There are talented people throughout the organization, and the work can be rewarding if you enjoy sales and helping businesses grow.

Cons

The biggest challenge is the compensation structure. The company promotes uncapped commissions, but many employees feel earnings are effectively controlled through continually increasing quotas and changing performance targets. Revenue and nominal goals are adjusted so frequently that it can feel like the finish line is always moving. What's particularly frustrating is that the majority of the sales team often struggles to reach 100% of quota, yet goals continue to rise. This creates the perception that compensation expense is being managed through quota increases rather than by allowing top performers to fully benefit from the revenue they generate. Over time, this can discourage high achievers. Employees who consistently perform well are often expected to deliver significantly more results each year just to maintain the same level of compensation. When exceptional performance is met with ever-increasing targets instead of proportionally increasing rewards, motivation suffers.

2
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Angi Response
2w
Thank you for taking the time to leave a review. We are glad to hear that you find management accessible and enjoy working alongside the talented individuals across our team. We also hear your concerns regarding our compensation structure and quota adjustments. Our goal is always to balance company growth with fair, motivating, and rewarding compensation for our sales team. Your point about the importance of consistency and transparency in goal-setting is well-taken. Thank you again for helping us identify areas where we can improve.
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