Pros
You get to meet some great colleagues. The location of the office is nice. You get free lunch once per week.
Cons
Management create a fake and toxic environment in Member Services. The CSAs are treated with very little respect and do not receive enough gratitude for what they do. The company has often filled management roles from within, meaning that some managers have little to no experience of managing people outside the Ancestry walls. Some MS managers that are hired externally have proven to be extremely detrimental to the office culture due to their bullying behaviour. There isn't really any room for proper progression outside of Member Services into the wider company, despite what you are told. Communication between departments is non-existent. The HR department is completely incompetent, which allows for power-tripping managers to get away with a lot. The shifts in Member Services are not flexible at all, despite what people are told when they are hired. This lack of flexibility causes a lot of problems with the work/life balance of employees.