Just don't. - Lead Service Attendant Amtrak Employee Review

1.0
24 Oct 2015
Recommend
CEO approval
Business outlook

Pros

A great job if you're single, or like to travel. The benefits are decent, as is the pay depending on the city you live in.

Cons

Union rules apply, so upward growth is non-existant. Unsafe rails makes for unsafe work. They have to keep terrible employees because of the Union, but do.nothing to reward the good employees. There's a debit system that requires the employee to pay the company at retail price for any missing stock so you often have to pay in order to work there. There is no electronic way to.count your stock, all food is inventoried through paper lists and meal tickets. If you lose one of those you end up paying retail price. The crews are hardened people who don't like new people, so be prepared to be ignored, cussed at, abused, and blamed for anything that happens.

Explore other reviews about Amtrak

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very great company to work for! Great Job Stability and good benefits.

Cons

May be difficult to move up the ladder. Promotions within aren't very common.

1.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great friends and Travel with plenty to see

Cons

The culture is horrible it’s a very demeaning please. They will fire you for anything. Harassment amongst employees and by management to their employees Is extremely high. I have a MBA degree and I still can not move above the customer service level. I’m a union member and you have to pay union dues to work a non management position. The union Reps work for Amtrak to so there is a conflict of interest. The union is TCU in which they defend the company 100x harder than they do their members. TCU is not organized very well. The pay is fairly well but after union dues in medical and taxes are withdrawn your net income makes it look like you are making at least 15 to 17 an hr. As far as Work culture at Amtrak it is fueled by many rumors and those rumors are more affluent then your resume .

1
See reviews by: Helpful|Rating|Date|All