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American Red Cross

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Call Center - Community Emergency Services - Service To The Armed Forces - Shift Supervisor, Call Center American Red Cross Employee Review

3.0
6 Jan 2016
Recommend
CEO approval
Business outlook

Pros

Loved the work I did of helping others and was very good at what I did; promoted within first 6 months of employment. Flexible schedule.

Cons

Department Manager at particular location was a terrible micro-manager and gossiped with other employees and subordinates. Pay was low due to business being a charity. No type of rule system such as employee handbook.

Explore other reviews about American Red Cross

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Friendly people and good work

Cons

No cons for this company

2.0
15 Mar 2026
Recommend
CEO approval
Business outlook

Pros

You feel connected to a larger mission, and go to bed knowing you did good work. Most of the volunteers are amazing people. The job is a good stepping stone to other disaster management jobs elsewhere. PTO policy is generous and Healthcare is decent.

Cons

You are INCREDIBLY overworked and GROSSLY underpaid. You get zero work-life balance. Even when you're not on call, you'll still get tons of calls from volunteers with questions and concerns. If a volunteer is unavailable to respond to a fire call or tend to any other responsibility day or night, you're on deck. You're salaried, so there's no overtime pay. Your pay barely covers the basic cost of living in today's economy ($40k-$50k). Diversity is bottom heavy, meaning there are lots of employees of color in entry level or lower management roles, but beyond that there's a steep drop off. Most of the volunteers are great, but the Red Cross is so desperate to keep them, that poor behavior and language (racist/sexist/phobic) is not properly disciplined or responded to, if at all. Employee retention is poor, especially in the Disaster Specialist role, because they burn you out so quickly without decent pay.

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