L1 IT Support Specialist - IT Support Specialist American Red Cross Employee Review

Work life balance Mission focused Adequate compensation

Lack of diversity in some markets

Flexible remote hours, supportive team that treats volunteers as contributors rather than interns, and a low-pressure environment

Tooling is limited compared to corporate environments — primarily Excel-driven, so you won't get exposure to modern BI stacks (Power BI, Tableau, Snowflake) unless you bring them in yourself. Data sources are inconsistent (legacy .xls files, manual exports requiring conversion), so expect clean-up work.