2.0
22 Nov 2011
Current employee
Recommend
CEO approval
Business outlook
Pros
Staff and volunteers in the field offices are usually very helpful and try very hard to help clients. Mission is admirable if it was accomplished.
Cons
Senior Management at National Headquarters is disorganized. Unfortunately, many senior managers in the Service to the Armed Forces department play politics and don't really care about helping the customer (military members and their families). They seem to be more concerned with seeking personal recognition. Inexperienced employees at call centers with callous attitudes handle most calls from service members and families in need.