started out good, now just a mess - Customer Service Representative (CSR) American Family Insurance Employee Review

Remote, extended and detailed training. good benefits.

First month of training was in office at their Phoenix location, after that it was remote.

- Working with some genuinely smart people - Usually seems to be a culture of helping one another out across teams

- Poor IT leadership understanding of business and organizational standards - Consistently low morale from high contributors who aren’t recognized at early reviews - Very poor organizational structuring; regularly either a vacuum where a more capable leader is needed that is being filled by an under-titled and under-paid individual, or the vacuum is entirely unfilled and all teams pay the price - Regular assumptions of other teams state without discovery by leadership - Poor documentation which results in endless meetings