Pros
Great place to learn how be a leader. Everyone is so willing to help and there is never a "not my job" attitude.
Cons
Before I started, I did a lot of research and saw many comments about AWS having a PIP (performance improvement program) culture. I had not experienced that personally until about 15 months in. I got a great annual review and consistently get good feedback from my peers. My manager, however, placed me in a coaching program and provided no notice that they had added me to that list of "under performers." The reasons provided also didn't seem to match up with the standard other peers who have been promoted were judged against. For AWS to be a data driven company, the data points didn't add up and it seemed like they were raising the bar for my situation but my peers weren't held to the same standard. I won't go into how I found out but had I not known I was in a coaching program, I may have been fired sooner. Knowing I was in a coaching program bought me extra time to look for new jobs and make progress on my coaching plan. Aside from that, the TAM role can be extremely stressful. You're expected to put your customers first AND then with your extra time, if you have any, contribute back to the AWS business. The paging situation depends on your team. For my teams, it worked well.