High Expectations High Rewards - Casualty Claims Manager AmTrust Employee Review

5.0
30 Sept 2024
Recommend
CEO approval
Business outlook

Pros

As a Workers' Comp insurer, AmTrust is among best in class and is recognized for same. AmTrust celebrates both career and personal development and provides resources to reach career milestones. AmTrust celebrates DEI and makes improvement in the area a corporate goal. Claims leadership is knowledgeable and personable. Both claims leadership and associates are quick to help and provide valuable insight. AmTrust is competitive when it comes to compensation, including potential bonuses pending company performance. AmTrust has taken efforts to flatten its organizational hierarchy, resulting in fewer meetings and greater facetime with company leadership. AmTrust offers a host of company specific holidays to further give staff time with their friends and family throughout the year.

Cons

Standard 6% 401k match is somewhat lackluster when compared to competing insurers. Even at a high performing company, work/life balance can still be a challenge if one has trouble with time management. Staffing can be challenging and watching your peers leave can hurt morale. Outside firms/recruiters have noted that some struggles have resulted in negative commentary.

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AmTrust Response
1y
Thank you for taking the time to leave a review. We appreciate you sharing your experience.

Explore other reviews about AmTrust

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture. Ample time provided to train and build skills.

Cons

There are layoffs at the company. Company is moving away from full remote work.

2.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Co-workers are amazing. Managers are helpful.

Cons

Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

4
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AmTrust Response
1mo
We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
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