Pros
Caseloads are around 130. Which is very manageable. This company is not a tpa so there is no risk manager that has to approve reserve request, surveillance hours or IME scheduling the adjuster handles this. Salaries for the industry are very competitive.
Cons
Ever since amtrust bought tower group and absorbed their management the WC department has been a sinking ship. The computer system is not claims management capable. Freezes, crashes, deletes work, moves excessively slow, documents sent to you via fax never come to you. Most of your day is spent restarting the computer. Reserve are impossible to obtain. Which is the meat of an insurance company. Well this company will only provide reserves if you are facing penalties or need to pay TTD. Which is very odd and worries the department. If you request a sizeable reserve for a large loss the large report you are required to develop for the request is somehow absorbed into an abyss and is never heard from again. Expect this company to shut its doors in the next year or even sooner
