Run, don't walk, to any other job - Senior Technical Support Engineer Alvaria Employee Review

1.0
13 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Perhaps such brazen disregard for the human element of a company will accelerate the downfall of both this company and the system to which they belong.

Cons

Some requisite background: a vulture capitalist firm bought Noble Systems and Aspect Software and merged them into Alvaria. The name was sourced from a Latin word relating to bees; this is appropriate because, like a beehive, the welfare of the individual worker is expendable. I cannot overstate the corporate nightmare at play here. Every story you've ever heard of a corporate hatchet-man coming in to clean house or moving jobs overseas to save pennies is at play here. Shortly after the merger, roughly 40% of my department was laid off. This was not unexpected, but what was unexpected was the C level team taking every opportunity to let us know that we are not wanted or needed. We were explicitly told that they do not want employees that "log off at the end of their shift" (tell your kids sorry). After a mass exodus of people, they must have realized the dire situation they would find themselves in without anyone with any knowledge to support the product, so they offered us a deal: you allow us to set your termination date and we will give you a severance package, i.e. you train your replacement and we will let you go with a few weeks of pay. Many of us took this deal. The remaining people were offered raises in the range of 2-4%. This is bordering on insulting considering the already low pay compare to the knowledge/work required and the situation. At the time of writing this post, they are continuing to hire new people in India and the US office dwindles to nearly empty. The few that remain have either taken the deal or are sure to quit or get fired in the coming months and I wish them and the remaining management team all the best; they were a wonderful group of people that pulled together to solve any problem that was thrown at them and provided the highest quality of personalized support. To Patty and the rest of the C level management team: I truly hope you choke on your crudité and that your company fail spectacularly. The vultures that financed this debacle will undoubtedly walk away unscathed, as always, but the same goes for them.

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Alvaria Response
4y
We appreciate that you have taken the effort to share your thoughts. Glassdoor is a forum which does not give us details to help take action but get feedback Annonymously. I will request you to call / write to me to understand your personal challenge and how we can together address a solution. We understand you are disappointed with the merger. If we can meet/ speak I am certain we can work a solution to the issue you have and work a win-win outcome. Thank you.

Explore other reviews about Alvaria

5.0
4 Nov 2025
Recommend
CEO approval
Business outlook

Pros

CEO, Michael Judd- Great Guy. Honest with Integrity Smart Technical Folks Customer Success Team really cares.

Cons

None that come to mind

1
5.0
3 Nov 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great colleagues who genuinely care. As someone who enjoys rolling up my sleeves, I can tell you that you won't find another group of passion driven individuals who genuinely care about results for our clients! They are truly driven to succeed! Shared sense of purpose and direction - Since we became our own brand, Alvaria has been able to drive true focus and attention on our CX client base. This is largely driven by our new CEO who has kept a consistent message of what we are striving to achieve. Fast-moving, respectful environment where you feel part of something meaningful. Since the recent debt restructuring, you get a real sense of momentum that is shaping to make the next year very exciting.

Cons

Unfortunately, there is a lot of ground to make up to achieve our full potential but I feel like we have the right team to get there.

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