Worst Campaign ever - Customer Experience Agent Alorica Employee Review

1.0
9 May 2024
Recommend
CEO approval
Business outlook

Pros

Calls would slow down drastically periodically

Cons

Micromanagement, Disorganization, Favoritism, Fake People, Petty About Metrics, Not Enough Support and People Will Tell You Different Answers Or Get Smart and Condescending When You Need Help. PTO is very hard to get and then when you get it it's a small amount, absolutely no paid holidays, if you are off work you can pay yourself out of your measly PTO or just be unpaid. May have some good campagns but the one I was on was GHETTO. The trainer was horrible and everything they taught we got in trouble for when we got out on the floor. We were not trained properly. The people who became our TMs were in our training class and they were talking about how bad the training was, she accidently shared her screen and left that message up, and they still let them be TMs. Do not recommened unless you are just using them in between. Even better if you just ghost them after training. Just make money and desperately look for something else during your ghetto training where people are taking their hair out and vaping but they will fire you if you cuss while on hold.

Explore other reviews about Alorica

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It’s a job. Helping people some are grateful

Cons

Coaching every week. Never positive feedback. Support to staff is limited.

See reviews by: Helpful|Rating|Date|All