Pros
Some of the front line managers are great people and really try to help you with day to day problems. Your co-workers for the most part will be agreeable people. The company seems to value diversity at my level and a lot of front line and middle mgmt are female and/or minorities. However, upper level still seems like a white male country club. The company has both a 401k to which they contribute and a pension system, which is rare in today's business environment. Health, dental and vision ins are available.
Cons
Upper management seems to have no idea what the claims office does or the resources they need to do it. Senior employees have been replaced by just out of college sparsely-trained adjusters. The State of FL has all types of bad faith/litigation issues that take some time to understand. The supervisors are stretched too thin to supervise them all the time, so mistakes will and have been made. IMO, any money saved by replacing the experienced adjusters will be more then lost by the judgements paid. Our next gen claims system is onerous and full of error messages. It is not as efficient as what it replaced and less claims work can be done. Mgmt keeps coming up with new compliance issues, spreadsheets that have to be completed and hoops to jump through and this takes time away from the work goals we need to reach.