Terrible Micromanagement - Nothing Premiere About the Premiere Team - Customer Service Representative Allstate Employee Review

Heavy micromanagement, management is non-efficient. Management never has the answer to problems but will complain to team members. Supervisors avoid taking calls that have to be transferred. Lack of staff. When you join as a normal customer service rep and do well with your metrics, the management will convince you to join the premiere team and make it sound like it will be better than working on the normal customer service tier. Truthfully, I regret ever moving over to premiere as there was nothing actually "premiere" about the premiere team. It just means 'MORE WORK & MORE CALLS" than the normal tier customer service team. The pay does not increase either but the workload always does. If you join the Allstate benefits premiere team please expect to do EVERYONE's job of all departments including yours and expect to be blamed for everything that goes wrong from management.