It was not a good place to work. - Claims Service Representative Allstate Employee Review

1.0
16 Apr 2012
Recommend
CEO approval
Business outlook

Pros

Working with the customer was a great pleasure. They are the main focus. When people are goo g through a stressful time in their life they need to know that they are going to be taken care of and being there to offer that and hearing the satisfaction in their voice made all the difference in the world to me.

Cons

When I first started at Allstate I had such great hopes only to find out that they were a revolving door for those that came in at the level I came in on. The work was interesting and challenging but the environment was not professional at all. It really saddened to experience such lack of professionalism from management.

Explore other reviews about Allstate

5.0
29 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Flexible, kind owner, good pay

Cons

None at all. Overall great

1
3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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