Pros
The benefits are good for the most part and there is flexibility.
Cons
Account Managers are being required to handle crisis situations, including fatalities, without adequate training, clinical licensure, or additional compensation. When employees express discomfort—understandably due to safety and ethical concerns—they risk termination. Micromanagement has reached an all-time high, and it appears the company is cutting costs in critical areas, including fair employee compensation. Leadership seems solely focused on profit, often at the expense of employee well-being. For an EAP that claims to prioritize mental health, it’s troubling that staff are expected to take crisis calls well past midnight, putting their own mental health at risk. Employees who set healthy boundaries are being let go, and those who remain are burdened with unmanageable workloads due to a lack of replacements. Please do not work here.