Mediocre job, I felt like just a number - Customer Care Representative Alight Solutions Employee Review

2.0
30 Oct 2018
Recommend
CEO approval
Business outlook

Pros

The cafeteria and building were nice.

Cons

-Lack of communication -It would count against your adherence for the day if you didn’t take your lunch break at the exact scheduled minute (even if you were on the phone with a customer) -Felt thrown to the wolves but because I ended up performing well I kept getting new clients when I felt like I was finally getting comfortable with the previous one.

Explore other reviews about Alight Solutions

5.0
2 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Flexibility Work life Balance Very customer centric

Cons

Some deadlines can be hectic

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Alight Solutions Response
6mo
Thank you for highlighting the flexibility, work-life balance, and customer focus you experienced. We appreciate your long-term commitment and are proud to offer an environment that supports both our colleagues and clients.
3.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Team leaders are good, supportive and caring. Want you to thrive as long as you do your job.

Cons

Job is very temporary. Based on Performance.

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