3.0
15 Oct 2025
Former employee, less than 1 year
Recommend
CEO approval
Business outlook
Pros
Managers and team leads are generally supportive and open to questions. Remote work option makes work-life balance easier.
Cons
Call volume can be overwhelming during peak seasons, especially around open enrollment. Metrics-driven environment — sometimes it feels like numbers matter more than quality of support. Limited opportunities for advancement unless you move into management or technical roles.
