Pros
Genuinely good product that solves a real problem.
The people are smart, capable and likable
Cons
Private Equity (Vista) owned, with the operating model that comes with it
Workload consistently exceeds the staffing in place to handle it
Critical processes often rest on a single person
Prioritization is unclear; everything is always urgent at once
Goals are set extremely high and framed as safe to miss, but in practice missing one is treated as failure
Project deadlines are set by commitments made above, then enforced regardless of capacity or feasibility
Crunch is constant, moving from one project to the next with no capacity for recovery
Workloads require long days on top of working nights, weekends, holidays and even while on “PTO”
Wins go largely unacknowledged while mistakes are surfaced publicly
Compensation and benefits run below market
Turnover is frequent, with responsibilities reshuffled onto whoever remains
The issues are structural, not personality-driven, so they persist regardless of who’s in the seat