Your schedule app - Customer Service Agent (CSA) Alaska Airlines Employee Review

4.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Friendly staff and workers are nice and helping each other

Cons

It’s more for tech issues on IPad a working tool that you gotta have on you always. They have a lot different apps. Even they have single sign on it doesn’t work as it should work because I have to log in every single time to every app. It doesn’t remember that few minutes ago you used that app and you have to log in multiple times. What frustrates the most that they barely utilizing finger print lock/unlock and that can be used on different apps and would make life so much easier. Their schedule app logs you out sometimes 10-20 times a day and it’s just I see a wast of time that in that time agents can help guest and instead of that they trying to log in every time to see the next task since your task changes and could change any time so you have to keep eye on it. Alaska IT guys have to come up with a better way.

Explore other reviews about Alaska Airlines

2.0
7 Jul 2026
Recommend
CEO approval
Business outlook

Pros

The travel benefits are excellent, and the job offers opportunities to meet people from all over the world. My coworkers were supportive, teamwork was strong, and no two days were ever the same. The role helped me build confidence, improve customer service skills, and learn how to stay calm under pressure.

Cons

The schedule can be unpredictable, with long duty days, early mornings, late nights, weekends, and holidays away from family. The job can also be physically demanding, and dealing with difficult passengers can be stressful.

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