Airspace

2.0

21 Oct 2021

Recommend

CEO approval

Business outlook

Pros

-Free lunch on Tuesdays/Thursdays/Weekends -The people who work there are cool. -Opportunities for advancement within the company before hiring from outside That's a nice perk. -Benefits Eligible Day 1. -There are free snacks.

Cons

-You are promised false promises before even starting there. You are promised reviews every 90 days with possibility of a raise at that period. Instead, reviews are every 6 months. They also pay less than the rest of the market, and expect people to work harder. -"Unlimited PTO" is worse than just having 2 or 3 weeks a year. If you request a holiday off months in advance, forget it. If you need a day off here or there, they force you to find coverage even though they are management and know everybody's schedules. Also, management picks favorites and allows others to take multiple weeks off a year while others struggle to get any time off whatsoever. -Management picks favorites. Be prepare to have this happen. They treat everyone differently, and constantly micromanage. I constantly felt like I was being targeted by management. -This job is essentially a glorified call center. You do not get paid enough to deal with angry clients, clueless drivers, and agents that can't follow directions. Everything you do at this company also has to do with your phone metrics. If you are getting blasted via call, they expect you to handle that, there is literally no time to breathe. Raises/Promotions are determined based off phone calls, not actual performance (Coming in early, staying late, coming in on days off, etc.) -Management claims they care about you and work life balance, but if you have a medical issue or have a family member with a medical issue, they will tell you to your face that work matters more than life or family. -New people get priority on the good schedules, while the company veterans get cast aside and get the schedules that no one else wants, unless management likes you. You are severely underpaid for the jobs you have to do, and the amount of stress you accumulate. Most people are relieved to leave for the day, and overall while the people who work there are great, so many are blindly loyal to management. If you speak up about management and feel like you're being treated unfairly, they will fire you. BE CAREFUL WHO YOU TRUST!

Airspace Response

Thank you for your honest feedback. We are glad to hear that you enjoyed working with your teammates and liked Airspace’s approach to benefits and perks - our team members come first! Our health and wellness benefits, reimbursement perks, professional development, and generous PTO are available to everyone! In addition, only our operations team members are rewarded in real time for excellent performance and are eligible for promotions every six months! All operations team members participate in performance reviews after their first six months. This gives new team members time to acclimate after the two week hands-on orientation and continuing support from our operations management team. The review conversation includes: -360 feedback from direct supervisors and managers -Percentage of calls offered and accepted and queue availability. -Weekly call quality audit feedback -Skills evaluation feedback based on three levels of operations specialists Our operations team members are the heroes of Airspace! We understand the importance of work/life balance and consistent shift scheduling in our 24/7 environment. With our Open PTO program, our operations team enjoys 3 weeks of paid vacation on average per year. In return, ask for advanced notice, solid performance, and open communication. We approve PTO equally based on the needs of the business. We take all medical leave requests and workplace accommodations seriously. In addition to following state and federal leave and accommodation processes, our wellness program includes free scheduled and emergency counseling, life management services and local referrals wherever you are in times of need. Our team members salaries and benefits are benchmarked to technology and logistics industries since we are uniquely positioned as a tech-enabled logistics provider. We hold team members to a high standard as they all have a helping hand in saving lives and working with critical shipments 24/7. Airspace values transparency. We encourage all team members to reach out to our People Team directly at hr@airspace.com any time there are questions about current programs and guidelines. Thank you for your contribution to Airspace and we wish you all the best.

Good job....at times - Operations Specialist Airspace Employee Review

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