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Hello,
Thank you for taking the time to leave your review. We are glad that you have enjoyed the hybrid work model, bonus, and other perks related to your role with us. On the other hand, we are sad to hear about the struggles you have had and hope for the opportunity to address each issue.
Regarding your manager, we have recently implemented a new training program for managers as well as changed our onboarding process to help equip our managers as best as possible. Unfortunately, we also understand that not every manager is the right fit for every employee. In these instances, our recommendation is to communicate any issues with the manager and if you don't feel comfortable addressing them directly please contact PeopleX first and we will help guide you through the conversation. Over the last year we have invested heavily in expanding our training program to make it as streamlined and beneficial to our employees as possible. We understand that our training may seem long, but relocation is a very niche industry and we feel it is better to spend the time equipping our teams with the information that will help them to succeed where there are many moving pieces.
The last two issues you mention go hand in hand as our staffing only added to workload issues. Last year our recruiting team added over two-hundred new employees worldwide with the intent to have everyone effectively trained to help reduce the strain on tenured employees. Aires is always looking to improve on current processes and we welcome any ideas or input. If you would like to connect offline to have a longer conversation we would greatly appreciate it. You can reach us through email: hrconfidential@aires.com or hr@aires.com