So much potential, but a mess of a company. - CX Specialist Airbnb Employee Review

1.0
28 Jan 2018
Recommend
CEO approval
Business outlook

Pros

- Free Food - Pension - Travel credit - Mostly great co workers. - Dog friendly - Work from Home policy - Yearly Holidays - Nice office. - Stock options

Cons

- Little chance of progression. - Very poor salary. - Management just don't care, any feedback given you are told you are being "Negative" - Very poor yearly pay increases. - Huge difference in % pay increases from team to team even if you got the same rating. - Poor work life balance. - Tech company we certainly are not. We use more google forms then any other company in the world. - They pretend to have a culture but are more interested in getting ready for the IPO. Very hypocritical. - Many of the management are inexperienced, young, and were promoted internally, most have no idea what they are doing. - So much red tape for a tech company - Very poor internal systems to help you do your daily job. - Christmas bonus would be nice ! - Company continuously asks for feedback but does nothing when feedback is given.

Explore other reviews about Airbnb

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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