Pros
AirHelp was flexible in some ways and offered a reasonable work/life balance for most of its employees. The office was gorgeous and my co-workers were really wonderful people and very talented.
Cons
Because AirHelp is so chaotic and it is struggling to get off the ground (per se), I don't see the company succeeding in the long run. It was not clear exactly what my position was, which was another side effect of a start-up culture. This confusion was clear throughout the entire company--someone would be hired, quickly promoted, and then immediately fired because management was not sure about they wanted.