Support - Helpdesk Agorapulse Employee Review

The company is very organized and management listens to your input. If you have any opinion you would like to share, it's never shut down and it is respected. There is no ego regardless of position so it's not that you feel comfortable going to anyone with questions or concerns. You'll never feel like you're being shut down or ignored.

I think the only con would be the fact that the timezones don't always match up well so it takes some time to get responses from people, but you learn to get use to things and it slows you down a bit to think more which would be a positive

The company has attracted genuinely talented people across all teams, and at its best, the atmosphere has been collaborative and supportive. The product and technical environment is strong, remote flexibility is available for support teams, and the work itself tends to be interesting, with real room to experiment and push boundaries.

The past two years have been difficult, and the lack of visible recovery has taken a real toll on morale and trust. While the company champions AI adoption, the execution has felt heavy-handed, with strategic decisions and individual workflows being shaped by people who may not fully understand the roles involved. For an organization that brands itself as people-first, internal communications and HR practices (particularly around offboarding) don't always reflect that. And while there are strong individuals across the business, some managers would benefit from greater emotional intelligence, clearer communication, and more realistic goal-setting.