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      Agoda

      Engaged employer

      Agoda reviews

      Work Place culture - Customer Service Specialist Agoda Employee Review

      3.0
      23 Nov 2020
      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Individual targets, no need worry about other people in the team who may affect your performance

      Cons

      1) The work place policies might not be suitable for majority of people 2) Policies which are unfair to users 3) Unrealistic KPIs

      Explore other reviews about Agoda

      5.0
      13 Feb 2026
      Administrative assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Good experience with interesting work culture.

      Cons

      Pay was not competitive, benefits were not great.

      4.0
      11 Dec 2025
      Talent acquisition partner
      Recommend
      CEO approval
      Business outlook

      Pros

      Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

      Cons

      Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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