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      Agoda

      Engaged employer

      Agoda reviews

      Customer support specialist - Anonymous employee Agoda Employee Review

      3.0
      20 Mar 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Colleagues are very cool. Good workplace environment.

      Cons

      Kpis are not consistent. Beginning of the year we got one set of Kpis.at the end of year we got another one. KPIs Calcualtion is not user friendly for normal agents. Score we earned versus bonus we get are not going together. Higher score does not guarantee higher bonus.

      Explore other reviews about Agoda

      5.0
      13 Feb 2026
      Administrative assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Good experience with interesting work culture.

      Cons

      Pay was not competitive, benefits were not great.

      4.0
      11 Dec 2025
      Talent acquisition partner
      Recommend
      CEO approval
      Business outlook

      Pros

      Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

      Cons

      Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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