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      Agero

      Engaged employer

      Agero reviews

      Agero Review - Customer Service Representative Agero Employee Review

      2.0
      23 Jul 2022
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Its a work from home job.

      Cons

      Management isn’t always that great. Had a horrible coach during momentum switched to another due to a schedule change and i had to relearn everything because the previous coach failed to do so. I also dislike like even when you’re doing the right thing and saying the right scripting it’s still an issue with something which reviving criticism and critiques isn’t a bad thing but i feel that it gets to a point where it’s like dang “am i even doing this right?!”. And I’ve never had a bad customer service job wether it was wfh/face to face but this has been the most draining of them all and i really don’t like that.

      avatar
      Agero Response
      3y
      Thank you for the feedback. It sounds like after a poor start you new manager assignment helped get you back on the right path. I would encourage you to speak to your HR or supervisory team to share feedback re: the first assignment so we can ensure this experience is addressed and the manager provided coaching.

      Explore other reviews about Agero

      5.0
      18 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      WFH and great culture at Agero

      Cons

      None that I can think of

      3.0
      14 May 2026
      Roadside assistance
      Recommend
      CEO approval
      Business outlook

      Pros

      Offers Work from home, most everyone is willing to help when you have a question.

      Cons

      Some mangers need to really reflect. You can tell they are just in the spot because it needed to be filled. If you are not careful and really monitor what you are getting marked off by from QA that can hinder you. You MUST review what you have been marked off on. HIGHLY recommend you do this. The shifts change every 6 months so if you want/need a second job throw that idea out of the window. And unless you are the “top dog” you will have options for to pick from however you may not get your main pick so keep that in mind. Low pay, if you are a single person trying to manage a house hold I don’t recommend but it can be done. More so if you have children and no other form of income.

      avatar
      Agero Response
      1mo
      Thank you for your feedback. We will share with our leadership team.
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