Pros
There are some friendly and helpful agents and staff who do care about helping you succeed.
Cons
- Throughout the interview process, I was promised a lot of hands-on training. While there was some sporadic training meetings, they were often not clearly communicated or scheduled ahead of time, and in some instances cancelled 10 minutes after the meeting should have started. In multiple instances, they were communicated the morning of, and I was left scrambling to cancel/reschedule other appointments. Additionally, the training was very repetitive, and covered contracts and paperwork, but little-to-no sales/personal techniques or manufacturer training as promised.
- Staff is expected to be accessible via phone or email 24/7. When the office is closed, an agent is always on-call for those who call after-hours, and expected to answer a phone call even if it is 11pm. Additionally, the CEO and CFO expect responses within minutes, and there is no regard for personal time. Even if you are out with family or friends, you are expected to drop everything and answer a call or text from management. Multiple times, the CEO made snide comments when I didn't respond quick enough for him.
-Turnover rate is extremely high, which means that there are a lot of empty seats that overworked management (CEO and CFO included) is trying to cover. About four or five people left around the same time I did, all in different positions within the company.