Pros
-Good training programme for 3 months at the start -Flexibility for hybrid working, flexitime also benefits each individual based on how many hours they want to work, you can work more overtime if you want to get some extra money or time in lieu -A clear pathway to progress through different roles and get involved with training new staff -When you first start, the bonuses and incentives for selling more add ons and other areas of the business is more achievable, when you move up grades this is harder to achieve as you have to work above your current grade to get these -Management were mostly reasonable -Annual summer party free of charge to spend more time socially with colleagues, also a Christmas party for your office too -Was usually a lot of managers/assistants to help with referrals on more difficult cases -Opportunities to get a little extra money on top of salary
Cons
-It's not an exciting job, once you get to grips with the foundations of insurance and speaking 30-70 customers per day it become a grind, I became bored quite easily -Lots of turnover, particularly in the training groups, the job isn't for everyone so around half left in the first few months. I remember one trainee leaving and the next day their desk was cleared midway through the day in front of the rest of the training group, gave the impression we're all just numbers (which we know we are anyway) -Colleagues were a mix, you got a few nice few who were civil, but plenty of overly loud, having loads of private conversations while you're on the phone. Sometimes management would have to control them like school children -The company charges quite high fees for new customers or when cancelling through 3rd party finance creditors, wasn't always a lot of compassion for customers (not that all customers were deserving) -When you're progressing, even if you're a top performer and trusted to train, still feels like you're a year or more off getting an assistant role so a lot of bread-crumbing to keep you going -Inconsistent referrals from referrals and underwriting, once person would tell you do apply no extra charge for a change on policy, call someone else and they want to charge double the current premium -Before flexitime, micromanaged on breaks/lunches, if you're over by 30 seconds expect a meeting (happened to lots of colleagues, not myself) -Pay isn't great but expected for customer service