Solid place if you need WFH work, it isn’t for those with serious career ambitions or those looking for recognition - Anonymous employee Activus Connect Employee Review

1.0
8 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It seems very easy for people to apply and get their foot in the door as an entry Ambassador. There are pros to this but also cons however it is a good starting place if you want to start working from home. Everybody will have different experiences but I find it refreshing that most people are respectful and carry themselves with class. All of our chats are logged and meetings are recorded so it makes everyone extra careful with how they carry themselves which is a good thing to maintain a neutral work environment for all.

Cons

-Been with Activus for several years. As a longer term employee, the appreciation and compensation decreases. -My manager never compliments my work or says anything to me directly to make me feel my time and my contributions matter. They never schedule one on one time to see how it’s going, what my goals are nor do they advocate for you to grow within the company. My manager only talked to me one on one about twice in the past year which neither time was ever about how I feel, my goals or what we can do to better structure our process to become more effective at what we do. My sincere feeling is, as a long time employee, I’m not valued as I used to be, probably because they think if I’ve been around long enough then they no longer need to impress upon me because they know I already put up with a lot as is and I’m likely not going anywhere either way. -Somebody mentioned about the problem with Activus discontinuing to pay us a Christmas bonus since Fexlis left and Sanjay took over as CEO. That is a very valid point. Mr. Choithramani doesn’t connect with any of the Activus employees like Felix use to do. As soon as he took over, our annual bonus was taken away. That wasn’t a handout, it was money that we earned through time and hard work throughout the year. Sanjay never sends out a corporate email to us asking for feedback, he never tries to get to know us or never scheduled a meeting to meet with the people that are keeping him wealthier than the rest of us. The disconnect is unbelievable. -I spoke to HR about some of my concerns. They do listen but that is all that they do, they only hear what you say but nothing ever gets escalated. There is never a follow up. They never get you to speak with somebody higher in the food chain. Even here in the Glassdoor reviews, they acknowledge the reviews and provide their email address however it is only a tactic to make us feel heard as if that is sufficient enough to address any legitimate issues (which again, nothing gets escalated and no action is ever taken so what is the point?). Activus sends out their annual Great Place To Work survey. No matter how many times I fill that survey, it never makes a difference. Base on the reviews on Glassdoor and based on what I heard from employees in other departments, Activus isn’t the pro-employee wonderful job environment that Activus portrays. -Ambassador pay went up decently but it didn’t go up as well for others. Make that make sense. I guess that further proves that some of us don’t matter.

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Activus Connect Response
1mo
Thank you for your honest feedback, we truly value hearing from long-term employees. We’re glad you’ve had a positive experience with the respectful work environment and remote opportunities. At the same time, we’re sorry to hear that you’ve felt undervalued and unsupported in your growth. Your concerns around manager engagement, career development, leadership visibility, and compensation are important and not taken lightly. We are actively working to improve communication, strengthen manager accountability, and create clearer growth opportunities for our team members. Feedback like yours helps us identify where we need to do better. We appreciate your feedback and we'd like to discuss your experience further, please reach out to us at talent@activusconnect.com so we can review your concerns.

Explore other reviews about Activus Connect

5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Great Comprehensive Training, and support from Trainers

Cons

I don't have any cons at all.

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Activus Connect Response
1w
Thank you for sharing your experience! We're delighted to hear that you found our training comprehensive and that our trainers provided the support you needed to succeed. Investing in employee development is a priority for us, and it's rewarding to know that our efforts made a positive impact on your experience. We appreciate your recommendation and wish you continued success in your career.
3.0
8 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Activus compared to most call centers is really not that bad. To be honest they are one of the higher paying ones and even at one time they had better contracts/campaigns. Throughout the years, they have went to $15 to $17 per hour. However, if you have been there for years, you do not get anything higher but maybe a few cents more. You are getting paid the same amount that someone new is receiving once they hit production. There are no annual raises or any bonuses as mentioned on here a million times. It would be nice it they could reward their employees with pay raises or some extra money for meeting the metrics. I believe the tecs are also underpaid. I heard one of them told me that they don't make that much more from what we make. Only a few dollars more. I have seen a bully defended and protected by HR just because she was with the company for years. Another issue was moving to different positions with the same client that required more work but was not properly compensated for jumping around these different roles. They have no control of what the client does, but to be doing claims 1 and claims 2 was just too much to be paid that little for all the mental gymnastics that we had to do.

Cons

Please review the comment above.

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Activus Connect Response
2mo
Thank you for sharing your feedback and for being part of the Activus Connect team. We understand your concerns around pay progression, workload, and recognition for long-term employees. Feedback like this is important and is shared with leadership as we continually review how we support and reward our team members. We also take workplace culture and fairness seriously and aim to maintain a respectful environment for everyone. We appreciate your feedback and we'd like to discuss your experience further, please reach out to us at talent@activusconnect.com so we can review your concerns.
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