There seems to be a consistent problem with building cases for people that want full time hours. I know multiple employees, myself included, that have been trying for months to get more cases. The reverse is also proving to be true. It is taking weeks to months to transfer cases internally that BCs cannot keep. Lastly, it has has become obvious that local competitors are offering better compensation packages. We have lost multiple employees over the past few months yet ATS has not done anything to create better compensation to keep current employees.