This is a telemarketing job hidden behind a sales facade. The company is constantly seeking ways to decrease income by either decreasing
bonuses or eliminating them altogether, cutting overtime, and downsizing. This is definitely a place where the favorites get the preferred/easier leads and therefore earn a higher income. Favoritism runs rampant through the sales department. Moved to a more competitive sales approach based on stack ranking and alpha scores. This wouldn’t be so bad if all things were equal, but they are not. The leads are very much controlled and manipulated to favor certain agents. The competitive system contradicts one of the company’s core values; collaboration. Hypocrisy is all over this organization and is part of the daily culture, especially in all levels of management. After time, this place will wear you down and depress you until you can’t take it anymore. The two faced standards and low income levels should be enough to keep you away. Don’t fall for their promises of high income. The debt relief division is not profitable and they have had to lay employees off and eliminate an entire sub division in the sales sector. Unless you can find your way to the top 10% of the sales floor this job is not worth it. Period!