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      Acentra Health

      Engaged employer

      Acentra Health reviews

      It’s a job - Customer Service Representative (CSR) Acentra Health Employee Review

      1.0
      23 Jun 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are okay I guess.

      Cons

      -Lack of clarity / communication -Toxic workplace -Power hungry management -Minimal growth opportunities -No raises despite going above and beyond. -Lack of recognition -Gaslighted daily -Mainly deal with delivery of bad news -Poor work life balance and schedule options -facade put on by upper management -low pay

      avatar
      Acentra Health Response
      11mo
      Thank you for taking the time to share your feedback. We understand that your experience as a Customer Service Representative has included significant challenges, and we take your concerns seriously. We are sorry to hear that you have felt a lack of clarity, support, and recognition in your role. Communication, consistency, and transparency are essential values we strive to uphold, and it is clear from your comments that we have room for improvement. We appreciate your suggestion regarding a centralized and real-time knowledge base, and we will share this input with the appropriate teams. If you are open to further conversation, we encourage you to reach out to HR directly. Thank you again for your candid review and your contributions to Acentra Health.

      Explore other reviews about Acentra Health

      5.0
      27 Feb 2026
      Associate devops engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work life balance, coworkers who are willing to help

      Cons

      limited exposure to modern tech stack

      avatar
      Acentra Health Response
      4mo
      Thank you for sharing your experience and for the contributions you made during your time with Acentra Health. We’re glad to hear you experienced a strong work-life balance and supportive colleagues; both are important to us. We also appreciate your feedback regarding exposure to modern technologies, as continuous improvement and innovation remain key focus areas for our team. Wishing you continued success in your career!
      1.0
      4 Jun 2026
      Eap counselor
      Recommend
      CEO approval
      Business outlook

      Pros

      Supervisors are good at placating employees

      Cons

      For a mental health company, it is dangerous to force employees to work while sick and incapacitated because how can someone appropriately deal with suicidal clients when they are sick and not able to think clearly? No matter how good or bad your reviews are everyone gets the exact same merit based salary increase. Worst absence point system of any corporation I have ever seen. 2 points PER DAY for absences that are not pre-planned and approved. Meaning if you get sick and are in the hospital for 5 days with a doctors note you will still be placed on a final notice because you didn't request that week off more than 2 weeks in advance. Even if you have weeks of PTO saved up because you are normally dependable.

      2
      avatar
      Acentra Health Response
      3w
      Thank you for sharing your feedback. We take concerns about employee well-being and the quality of care we provide to those we serve very seriously. Acentra Health is committed to supporting our employees while maintaining the high standards of care our members and clients expect. We appreciate you taking the time to share your perspective, and we will consider your comments as we continue to evaluate and improve the employee experience.
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