18 Jun 2018
Access Response
7yI really love this review. Thank you for taking the time to get so specific and detailed in your review.
Your detail on the pros is great (transparency, empowering, high regard for safety, client confidentiality, competitive benefits, focus of personal development and performance management) and I agree with all of them, although I know we always need to keep our pencils sharp to stay current on competitive wages and benefits - - and we will do so.
I really appreciate your perspective on our ability to grow and pace ahead of our team and team’s bandwidth as we continue to grow the business at such a rapid pace. Investing in our team remains a priority, and this includes both developing existing team members and hiring the right new players on to the team.
I know we don’t always get it right, especially since we are growing so, so fast, but let me share that I (very purposefully) strive to to find the right balance between stretched and optimal staffing levels. I don’t ever want to find ourselves over-staffed, as that would mean we might have to let team members go, which would be really lame for all involved, especially those being let go.. So, there is a fine balance here that I am pretty tuned into - - more so than most people might think - - and I will always err on the side of stretched instead of over-staffed. Please do feel free to contact me directly when you feel we are too stretched. If you have been here three years, you likely know me well enough to know that I would welcome the conversation.
In regards to providing the opportunity to invest in the business and/or get equity in the business, I am very interested in providing this type of opportunity to as many team members as possible, but there are some significant challenges in doing so as a privately help and private equity-owned company. Regardless, I would love to learn more about your exact thinking here. Our conversation will remain confidential and it could pave the way for you and others to become equity holders (!), so please do reach out to me at ralston@accesscorp.com.
Thanks, again, for such a great review – both content and rating.
Keep REACHing,
Rob